Acumera’s support process was also a key differentiator. We were assigned a technical Solutions Engineer, Implementation Engineer, Account Manager, and Support Champion. Having this support structure is a clear upgrade from our previous vendor.
The complexity within the restaurants was increasing, the orders would come in on multiple channels, point-of-sale, front counter, kiosk, mobile app … the technology stack was straining to keep up with that demand,
“Maintaining the uptime of our critical systems, applications and devices is critical to our business operations. RaceTrac simply can’t afford any downtime or interruption in service as it impacts our guests experience.”
After a recent debilitating ransomware attack, a client extended Acumera’s store-level security services to the company’s corporate offices — gaining proactive protection, monitoring, insight, logging, auditing and 24x7x365 network security support.