Acumera Tech™ Mobile App User Guide

The Acumera Tech mobile app allows field technicians to activate Acumera Edge Security Devices without having to schedule or call the Acumera Customer Support Center.

Activating on your schedule reduces the time spent onsite and improves your customer’s experience. The app also supports adding notes and photos, which are a critical documentation step after an onsite install.

Coming soon are site filters, additional help resources and automatic updates.

Where to get the app

Search for the Acumera Tech app in your favorite app store or use the links below:

Benefits

The Acumera Tech mobile app works with the AcuVigil™ Platform to speed up new installations

Simply log in with your AcuVigil Platform dashboard username and password

Scan the Acumera Edge Security Device’s QR code to get started

Upload photos and add notes to the AcuVigil dashboard from the app

View your sites in both map and list formats

Quickly access support resources and training tutorials

Contact the Customer Support Center (CSC) with one-button phone dialing and live chat

User Guide

Permissions

The app will need the following permissions:

Location – Find the Acumera sites near your current location
Camera – Scan the QR code when setting up the Acumera Authenticator and to take photos for upload
Storage – Download notes and save pictures
Phone – Make phone calls

First time logging in

After opening the app, read and swipe through the feature summary and click Login on the last page. If you don’t have an AcuVigil™ account, contact your company administrator who will have one created for you.

Log in with your normal AcuVigil login with your email address, password and MFA token or follow the below instructions to have the Acumera Tech app automatically enter your MFA token:

Select Authenticator at the bottom of the screen
Tap the + sign to add a new AcuVigil Authenticator entry
Log into AcuVigil on your mobile or other device
Note: since you have to enter your MFA token key, this process is easier performed on another device.
- In the upper, right-hand corner of the AcuVigil window, click the dropdown that contains your name and then click My Account.
- Click Edit User and then the View Key near the bottom of the screen.
  The page will update with your 16-digit MFA secret key and a QR code. If you ever receive this email without requesting your AcuVigil MFA secret key, please reset your password immediately.

When logging into AcuVigil, did you use your mobile phone or another device?

If you used your mobile phone:

Long press and copy the 16-digit MFA secret key
Return to the Acumera Tech app and tap Enter a setup key
Fill in the Auth key information
Name: This is a user-assigned, friendly name for this entry.
Key: Paste the 16-digit AcuVigil MFA secret key that you copied above.
Set as default login key?: If you want this to be the default login key, tap the slider to enable this option.
Tap Add Key

If you used another device, like a PC, laptop or tablet:

Tap Scan a QR code
Accept any app permission requests
Scan the QR code displayed on your AcuVigil user screen
The token will be automatically added to the AcuVigil Authenticator, will be named AcuVigil, and will display the current MFA token
Tap the MFA token, then the slider for Set as default login key?, and then Update Key
- Click Login, then enter your normal AcuVigil login credentials, then tap LOG IN (the app will automatically use the MFA token you set up earlier)
- Upon first login, you will be prompted to enable biometric authentication
  Select Yes or No (if you select YES, you may be prompted to confirm your biometric identity). After you have successfully logged in and enable biometric authentication, you will be able to login in using only your biometric authentication by tapping Touch for biometric authentication from the home screen.
- As the app logs in the first time, you may be prompted to enable location access

Congratulations, you are now successfully logged in!

Subsequent logins

After the initial login, there are two login options:

If you chose to enter your credentials to log into the app, use your normal AcuVigil login, which is your email address, password and MFA token.
If you chose to enable biometric login, tap Touch for biometric login, then authenticate using your biometric login (fingerprint or face recognition).

Resources

The following resources are available to you within the app:

Call the CSC – Calls to the Acumera Customer Support Center using your phone dialer (you may have to accept phone permissions)
Chat with the CSC – Opens a chat window with the Acumera Customer Support Center
Watch Tutorials – Opens Acumera installation videos in your default web browser

Settings

The following settings are available within the app:

Authentication – Opens the Acumera Authenticator
Log Out – Manually logs you out of the system
Clear App Data – This is equivalent to resetting the app and will erase all app data from the device

Usage

Upon each successful login, the app will check to see if there is an updated version available. If there is one, you will receive a prompt to update the app. It is strongly recommended that you complete the update when prompted, though you may also cancel out of the app.

The app opens to a map view showing up to 20 sites within a 50-mile radius of your current location.

Filter the list of sites using the All/Active/Inactive filters
If you receive an error that the app was unable to get your current coordinates, please make sure that your location is turned on and that your app has location permissions

The home page offers several map display controls.

Use the default map view or switch to the optional satellite view
- Tap the rotation buttons to change the orientation of the 3D satellite view
- Tap the perspective button to change from 3D satellite to flat view
Make the map full screen by using the full screen icon
Zoom in and out on the map using pinch-to-zoom or the +/- zoom controls
Move the map around by tapping and dragging
Tap the refresh button to update the sites on the map and in the list
- Use this to load the map and list of sites if you enabled your location services after logging into the app
Access settings by tapping the question mark, which is also available in many other places within the app

To navigate to or call a site, select the site on the map to see the site name, address, and phone number (if available).

If present, tap the address to open the location using your mapping application
If present, tap the phone number to call the site using your phone dialer

To manage a site:

Scroll in the list at the bottom of the map view to find the site
Tap the site to open additional options

Site management

Activate an MG Edge Security Device:

Step 1 – You can activate an Acumera Edge Security Device either by scanning a QR code or manually entering the serial number
- Scan QR Code – Scan the QR code on the Edge Security Device
- Type Serial Number – Type the 12-digit serial number of the Edge Security Device, then press Save
Step 2 – Tap Check MG Status
- The app will confirm that the Edge Security Device is online, and the Installation Safety Notice prompt will appear
- Tap Read to review the installation safety notice and Continue to process
- If you need to rescan the QR code or retype the serial number, tap Re-Scan or Re-Type
Step 3 – On the Edge Security Device itself, confirm that the Cloud light is solid on
- If it is, tap Yes, the light is solid on
- If it is not, tap No, the light is off, and a prompt will appear with further options, which include:
  Watch – Opens Acumera installation videos in your default web browser
  Chat with Acumera NOC – Opens a chat window with the Acumera NOC
  Call Acumera NOC – Calls the Acumera NOC using your phone dialer (you may have to accept phone permissions)
  Cancel
Step 4 – Choose a LAN numbering template
- Select a template from the drop-down box, then click OK
Step 5 – Tap Activate Site
- Do not go back to the previous screen or close the app. You may lock your phone or minimize the app, and you will receive a notification once the activation is finished.
- The activation process will take a few minutes, then a popup and notification will confirm that the process is successful.

View or add photos to the site in AcuVigil:

Tap on an existing photo to download the photo so that it can reviewed in further detail
Review the photo description details and time/date/author of photo
Tap the + icon to add a photo
- Description – Enter a detailed description of the photo (maximum character length)
- Add Photo – Tap to add a photo
View or add notes to the site in AcuVigil:
- Tap an existing note to see the note topic, details and time/date/author
- Tap the + icon to add a note
  - Topic – Enter the topic (note title)
  - Note – Enter the note details
  - Add Attachment – Tap to add an attachment
    Accepted types are bmp, jpg, pdf, doc
    Browse – Tap to browse files on the mobile device
    Take Photo or Video
- Tap the refresh icon in the upper right to refresh the list of notes

Additional app notes

The app automatically logs you out after 15 minutes to maintain PCI compliance
If you have forgotten your AcuVigil password, use the Reset Password link to be directed to the AcuVigil password reset page using your default web browser

Troubleshooting

If you receive an error that the app was unable to get your current coordinates, make sure that your location is turned on and that your app has location permissions
If you wish to enable biometric authentication but did not select that option initially, you need to set up the Authenticator first
If you receive an error when tapping the Touch for biometric authentication option, log in with your AcuVigil credentials and the prompt to enable biometric authentication will appear
If you receive a biometrics authentication error, add a default authentication key to the Authenticator
If you receive a login error, confirm that your username, password and 2FA code are correct
To send feedback, please send an email to appfeedback@acumera.net